April 2018

  • Coordinated logistics of large-scale qualitative research project across 5 countries, working with research team, client, moderators, facilities and translators
  • Created pre-work for research and provided input on discussion guide based on business objectives and learning goals

Contractor through Tradewind Group


October 2017 – December 2017

  • Designed and conducted 12 mini, online qualitative research studies with dozens of consumers to gauge their understanding and usage of online shopping tools
  • Provided input from research findings as part of team that was designing new online shopping experience for

Contractor through Rockfish

 Convergys Corp.

October 2016 – December 2016

  • Designed and conducted qualitative research with several B2B customers to better understand their use of current customer satisfaction tools
  • Provided input from research findings as part of team that was designing the next generation platform to serve B2B customers

Contractor through The IOT Collective


Dayton Gastroenterology

August 2015

  • Completed surveys with 25 current/past patients and referring providers in order to gauge overall satisfaction and brand loyalty for southern Ohio medical practice
  • Delivered summary findings to client within tight timelines

Contractor through TDH Marketing

Child Care Secret Shopping Project

February 2015 – March 2015

  • Recruited team of 18+ secret shopping participants in 6 markets across the U.S.
  • Participated in secret shopping training

Contractor through Market Analytics International


United Way of Greater Cincinnati

January 2015 – April 2015

  • Worked with fellow researcher to develop discussion guide for online discussion board
  • Led three-day online discussion board, including posting questions, responding to answers and asking probes
  • Presented final synthesis and recommendations to client

Volunteer through Olivetree Research

Johnson & Johnson Vision Care

November 2014 – January 2015

  • Worked with project team and client to craft Research Plan and Discussion Guide for in-home contextual inquiries
  • Analyzed contextual inquiry and journal entry data
  • Presented final synthesis and recommendations to client at ideation workshop

Contractor through Kaleidoscope

Garber Connect

October 2014 – November 2014

  • Recruited and conducted 20 customer phone interviews to gauge overall satisfaction, market positioning and desired methods of communications
  • Performed competitive analysis (secondary research) via competitors’ websites
  • Presented marketing strategy document to client to assist in rebranding and market positioning efforts

Contractor through TDH Marketing

Vantiv, now Worldpay

July 2013 – October 2014

  • Performed qualitative customer research in the form of contextual inquiry, interviews, usability testing and concept sharing
  • Collected quantitative data through customer surveys
  • Analyzed and synthesized all research findings in order to make recommendations to the design, product and development teams

Contractor through Redstitch Design

Association of Zoos & Aquariums

August 2014 – September 2014

  • Contacted and followed up with zoo and aquarium key contacts to schedule phone interviews
  • Analyzed and synthesized findings of 60+ interviews
  • Presented key findings in polished, well-organized slide deck for presentation to client under tight timelines

Contractor through RL Repass & Partners

Grace Foods

January 2013 – March 2013

  • Performed in-depth analysis and synthesis of 12 focus groups geared towards new product development in the beverage sector
  • Delivered both executive summary and detailed versions of report findings to client, including research-backed new product recommendations

Contractor through Market Analytics International


MA Thesis Project

January 2009 – March 2010

  • Created discussion guides and research plans for original primary research
  • Interviewed nine Appalachian storytellers to analyze how they craft traditional stories into commercially-viable products for the modern world
  • Analyzed dozens of hours of individual interviews and group discussions to determine how traditional arts carry social, psychological, cultural and fiscal value in 21st-century America

Published co-authored article in academic journal Appalachian Journal, delivered MA capstone thesis project and presented paper at the Appalachian Studies Association 2010 annual meeting.

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