2016…off to a great start!

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I’m way past due for a blog post, so I thought I would write a quick post on what I’ve been up to in 2016 so far. I hope everyone else’s new year is going just as well!

I continue to work as a contract content specialist for my longest-term customer Vantiv, creating Help articles, training content (such as how-to video scripts and PPT decks) and marketing support for their revamped customer-facing payments processing platform, Vantiv iQ. It’s been a huge undertaking; I’ve been on the project since July 2013 when I was brought on to conduct user research in the field. I feel privileged to still be working with the team, and am looking forward to this project coming full circle later this year.

I’ve also been engaged by Vantiv’s Marketing department to write a regular, year-long blog series. I write 20+ research-based blog posts per month about topics of interest to merchants that process electronic payments, including credit and debit cards, EMV chip cards, digital wallet, mobile payments and NFC payments.

While the above two Vantiv projects are a close to 40-hour-per-week commitment, I also continue to support a variety of smaller projects for other clients, including:

  • Serving as a writer on the large website refresh project for Riley Hospital for Children at Indiana University Health. I have refreshed web copy for 5 service lines so far, and continue to be brought in on more content as needed.
  • Serving as project manager and writer for the website refresh of Chicago-based genetic testing company Insight Medical Genetics.
  • Serving as content strategist and writer for the major overhaul of the 1,000+ page intranet site of Intuit.

Let’s work together in 2016! If you need freelance writing, editing or content strategy support, shoot me an email today: danielle.quales@gmail.com.